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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Reporting in Health Facilities
Visit our Reporting Neglect, Abuse, Exploitation Page for reporting in other facilities.
Reporting in Health Facilities
Consumers, Family Members, General Public
Call the Health Facility Complaints Hotline at 1-800-752-8649
OR
Print & Fax/Mail
Health Facility Consumer Complaint Form (Fax number and mailing address are in the form)
Health Facilities
- File a report online via the Health Facility Reporting System
- Follow up
Per the reporting regulations under NMAC 7.1.13.10, all licensed health care facilities shall conduct a complete investigation and report the actions taken and conclusions reached by the facility within five (5) days of discovery of the incident.
All health facilities must complete and submit a written Health Facility Complaint Investigation Five Day Follow-up Report Form to DHI Complaints Unit within 5 days from the date of the incident or the date of discovering the incident.
The brief narrative must include: a brief summary of the event, the conclusion of the event and what corrective actions were taken.
The 5 day follow up report can be sent:
Via by mail to DHI Complaints Unit, PO Box 26110, Santa Fe, NM 87505.
OR
You may fax it to 888-576-0012
Reporting in Health Facilities – Publications
Incident Management System Guide for all Licensed Health Care Facilities SFY2025 – This guide is produced by the health facility licensing and certification program operations bureau for all licensed health care facilities for the incident management system.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities Health Facility Complaints – This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities 2024 – Spanish version
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Spanish Version – This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version –This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Health Facility Complaint Investigation Five Day Follow-up Report Form Health Facility Complaints – December 8, 2016This form is for a five-day follow up report on licensed health facility complaint investigations.
Health Facility Consumer Complaint Form Health Facility Complaints – April 2, 2014Use this form to report Abuse, Neglect & Exploutation in health facilities only if you are a consumer, family member, or general public.
Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers Health Facility Complaints – November 14, 2022If an incident occurs while on tribal land and the consumer is under the jurisdiction of a Department of Health contractor, a report to the Division of Health Improvement and tribal protective services must be made.