LOOKING FOR ASSISTANCE
The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Abuse, Neglect & Exploitation
The Division of Health Improvement (DHI) provides oversight for home and community-based Medicaid waiver programs and health facility licensing. DHI routinely conducts investigations into allegations of Abuse, Neglect & Exploitation (ANE) and complaints about health facilities. Please continue reading to determine the proper reporting mechanism for each particular situation. The first step is to identify which program you should report the incident to.
Visit our Report Abuse, Neglect & Exploitation Reporting Neglect, Abuse, Exploitation Page, to make a report.
Other Types of Abuse
If you suspect that a child is being abused, neglected, or exploited, contact:
Children, Youth and Families
1-800-797-3260.
Quick Links
Community Programs
- Incident Management Bureau Annual Report SFY24
- Incident Management Bureau Annual Report SFY23
- Incident Management Bureau Annual Report SFY22
- Incident Management Bureau Annual Report SFY21
- Incident Management Bureau Annual Report SFY20
- Incident Management Bureau Annual Report SFY19
- Incident Management Bureau Annual Report SFY18
- Incident Management Bureau Annual Report SFY17
- Incident Management Bureau Annual Report SFY16
- Incident Management Bureau Annual Report SFY15
- Community Program ANE Reporting Guide (Abuso, Negligencia y Explotación Información Guía)
- Community Program ANE Reporting Form
- Immediate Action Safety Plan
- Abuse, Neglect & Exploitation Reporting Poster for Community Programs
- 8.370.10 NMAC — ANE and death reporting, training, and related requirements for community providers.
ANE Training for Community Providers
ANE Training for Licensed Healthcare Facilities
Licensed Health Facilities
- Health Facility Consumer Complaint Form — Fax number and mailing address are in the form.
- Health Facility Reporting System
- Incident Management System Guide for all Licensed Health Care Facilities SFY2025
- Health Facility Complaint Investigation Five Day Follow-up Report Form
- Abuse, Neglect & Exploitation Reporting Poster for Health Facilities
- Abuse, Neglect & Exploitation Reporting Poster for Health Facilities (Spanish)
- Abuse, Neglect & Exploitation Reporting Poster for Health Facilities (Vietnamese)
- Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers
- NMAC 8.370.9 — Incident Reporting, Intake, Processing & Training Requirements for Facilities
Surveys, Findings, and Provider Search
Below are resources for finding providers and related reports and surveys:
Community Provider Survey Report of Findings
- Living Care Arrangements, Community Inclusion (Customized Community Supports & Employment Services) Report of Findings
- Case Management Services Report of Findings
- Medically Fragile Waiver Survey Unit Report of Findings
- Mi Via Self-Directed Waiver Survey Unit Report of Findings