The Developmental Disabilities Support Division (DDSD) understands that there is a lot to think about when choosing an agency for each service. This can include location of the service provider, experience, staffing, safety, and ability to access community resources. To help with this, DDSD developed the Provider Selection Guide, a tool for assisting people receiving services (and their guardians if they have one) to select the right provider for their support needs.
Start here with the Provider Selection Guide Tool:
- With your Interdisciplinary Team (IDT) or Circle of Support, develop an Individual Service Plan or Service and Support Plan (depending which waiver you are receiving services through) based on what you want for your life, and the services and supports you need to make those things happen.
- Talk with your Case Manager or Consultant about what you should expect from each service provider. You can also review the Service Standards of the waiver you are getting services from.
- Access the DDSD Secondary Freedom of Choice to get a list of providers in your region or county.
- Try the DDSD Provider Selection Guide Interview Questions to help you to make informed decisions about selecting an agency. These are suggestions; you can choose which questions you want to ask. You can also use space to write your own. (En Espanol: Preguntas de Entrevista al Proveedor)
- Contact the providers in your region or county who are accepting new clients. You can call and make an appointment to meet with them or make an appointment to meet by phone to talk about their services and ask questions.
- If you are not satisfied with the answers provided, you can ask to speak to a supervisor or the manager of the agency and/or look for a different agency.
- If you have more questions about this process, or the Freedom of Choice process, please contact one of the DDSD Regional Offices near you. Find information on the left side navigation bar.
