LOOKING FOR ASSISTANCE
The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Field Offices
Office Hours: Income Support Division (ISD) field office lobby hours will change to the below, effective July 24, 2023. There are 5 county offices* that have an exception to these hours, list below.
All ISD Field Offices (see exception to the 5 offices in the next 3 charts)* | |
Monday | 8:00 am-4:30 pm |
Tuesday | 8:00 am-4:30 pm |
Wednesday | 8:00 am-4:30 pm |
Thursday | 8:00 am-4:30 pm |
Friday | 8:00 am-4:30 pm |
*Below 4 office hours are different
S. Valencia (Belen), Grant (Silver City), Guadalupe (Santa Rosa) |
|
Monday | 8:00 am-12:00 pm |
Tuesday | 8:00 am-12:00 pm |
Wednesday | 8:00 am-12:00 pm |
Thursday | 8:00 am-12:00 pm |
Friday | 8:00 am-12:00 pm |
Hidalgo (Lordsburg) | |
Tuesday | 9:00 am-4:00 pm |
The ISD field offices are closed on weekends and holidays.
Consolidated Customer Service Center hours 7:00am-6:30pm Monday-Friday: 1-800-283-4465
Click on a county for local ISD contact information or scroll down for all offices:
Hours of operation are listed: except for national holiday closings.
Roosevelt County
1500 S. Ave D
Lobby Hours
Monday | 8:00 am-4:30 pm |
Tuesday | 8:00 am-4:30 pm |
Wednesday | 8:00 am-4:30 pm |
Thursday | 8:00 am-4:30 pm |
Friday | 8:00 am-4:30 pm |
Phone: (800) 283-4465
Fax: 1-855-804-8960
Resources
Hidalgo County
603 Hadeco Drive
Lobby Hours
Open Tuesdays only from 9:00 am to 4:00 pm
Contact
Fax: 1-855-804-8960
Institutional Care and Waiver
The Institutional Care and Waiver Unit (IC/W) is located within the SE Bernalillo ISD office at:
1711 Randolph Road SE
Albuquerque, NM 87106
Monday | 8:00 am-4:30 pm |
Tuesday | 8:00 am-4:30 pm |
Wednesday | 8:00 am-4:30 pm |
Thursday | 8:00 am-4:30 pm |
Friday | 8:00 am-4:30 pm |
Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960
Bernalillo County NW (Albuquerque Area)
If you live in the Northwest part of the County/City
1041 Lamberton Place NE
Albuquerque, NM 87110
Lobby Hours
Monday | 8:00 am to 4:30 pm |
Tuesday | 8:00 am to 4:30 pm |
Wednesday | 8:00 am to 4:30 pm |
Thursday | 8:00 am to 4:30 pm |
Friday | 8:00 am to 4:30 pm |
Phone: (800) 283-4465
Fax: 1-855-804-8960
Bernalillo County SW (Albuquerque Area)
If you live in the Southwest part of the County/City
3280 Bridge Blvd SW
Albuquerque, NM 87121
Lobby Hours
Monday | 8:00 am-4:30 pm |
Tuesday | 8:00 am-4:30 pm |
Wednesday | 8:00 am-4:30 pm |
Thursday | 8:00 am-4:30 pm |
Friday | 8:00 am-4:30 pm |
Phone: (800) 283-4465
Fax: 1-855-804-8960