LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Field Offices

Office Hours: Income Support Division (ISD) field office lobby hours will change to the below, effective July 24, 2023. There are 5 county offices* that have an exception to these hours, list below.

All ISD Field Offices (see exception to the 5 offices in the next 3 charts)*
Monday	8:00 am-4:30 pm
Tuesday	8:00 am-4:30 pm
Wednesday	8:00 am-4:30 pm
Thursday	8:00 am-4:30 pm
Friday	8:00 am-4:30 pm

*Below 4 office hours are different

S. Valencia (Belen), Grant (Silver City), Guadalupe (Santa Rosa)
Monday	8:00 am-12:00 pm
Tuesday	8:00 am-12:00 pm
Wednesday	8:00 am-12:00 pm
Thursday	8:00 am-12:00 pm
Friday	8:00 am-12:00 pm

Hidalgo (Lordsburg)
Tuesday	9:00 am-4:00 pm

The ISD field offices are closed on weekends and holidays.

Consolidated Customer Service Center hours 7:00am-6:30pm Monday-Friday: 1-800-283-4465

Click on a county for local ISD contact information or scroll down for all offices:

Hours of operation are listed: except for national holiday closings.

Roosevelt County

Address
1500 S. Ave D

Portales, NM 88130

Lobby Hours

Monday	8:00 am-4:30 pm
Tuesday	8:00 am-4:30 pm
Wednesday	8:00 am-4:30 pm
Thursday	8:00 am-4:30 pm
Friday	8:00 am-4:30 pm

Contact
Phone: (800) 283-4465
Fax: 1-855-804-8960

Resources

Roosevelt County Resource List

Hidalgo County

Address
603 Hadeco Drive

Lordsburg, NM 88045

Lobby Hours

Open Tuesdays only from 9:00 am to 4:00 pm

Contact

Phone: (800) 283-4465
Fax: 1-855-804-8960

Resources

Hidalgo County Resource List

Institutional Care and Waiver

Address
The Institutional Care and Waiver Unit (IC/W) is located within the SE Bernalillo ISD office at:
1711 Randolph Road SE
Albuquerque, NM 87106

Lobby Hours