LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Mi Via Services & Supports
The Mi Via Waiver program provides various supports for adults, including living supports, community membership supports, health and wellness supports, and other related goods and services. It is funded with state general funds and matched with federal Medicaid funds.
Service Standards
Mi Via Self-Directed Waiver Service Standards
Includes detailed service descriptions, provider qualifications, and specific guidelines for services.
- Appendix A: Service Descriptions in Detail
- Appendix B: Service and Support Plan
- Appendix C: Mi Via Range of Rates and Service Codes
- Appendix D: Vendor Credentialing and Information
- Appendix E: Employee Credentialing Requirements
- Appendix F: Compliance Oversight and Monitoring
- Appendix G: Mi Via Training
- Appendix H: Employee of Record Guidebook
Payment Schedules
Services for Children
- Certain services are available to children, including living supports, skilled therapies, and private duty nursing. Additional services are available through programs such as EPSDT, Medicaid school-based services, and the Family Infant Toddler program.
Mi Via Consultant Services
- Person-centered guidance to develop Service and Support Plans (SSP) and maximize the participant’s ability to self-direct services.
Consultant Tasks Include:
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- Eligibility support
- SSP development and implementation
- Communication with the TPA and FMA
- Quality assurance and monitoring
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Consultant Toolkit
- Appendix B: Service and Support Plan
- 1915c Waivers Individual Transition Plan Checklist
- Client Rights Grievance Process and ANE Reporting Form and Reporting Abuse Neglect and Exploitation (Brochure)
- Requirements for Payment to Legally Responsible Individuals (LRIs), Relatives and Legal Guardians and Q & A
- Legally Responsible Individual (LRI) Information Form
Legally Responsible Individual (LRI) Process Flowchart
Community Membership Supports
- Community Direct Support (CDSS)
Supports to develop and maintain community connections and access social and educational opportunities. - Customized Community Group Supports (CCGS)
Congregate community day programs offering meaningful activities to improve self-help, socialization, and adaptive skills. - Employment Supports (ESS)
Support in achieving and maintaining community-based, competitive employment, including job coaching and development.
Mi Via Living Supports
Mi Via Living Supports help participants remain in their homes and communities. These supports include:
- Home Health Aide (Ages 21+): Provides total care or assistance with daily living activities. Offered only through agency providers and cannot be provided in homes or apartments owned by provider agencies.
- Homemaker/Direct Support (Ages 21+): Assists with daily living, household tasks, and social interactions. Services are provided in the participant’s home or community and can be either episodic or continuous.
- In-Home Living Supports (Ages 18+): Regular, individualized services provided at least 4 hours/day, up to 24 hours/day, based on needs. Services are delivered in the participant’s private home and must be specified in the service plan.
Health and Wellness Supports
- Skilled Therapy for Adults (OT, PT, SLP)
Provided when Medicaid State Plan therapy services are exhausted. - Behavior Support Consultation
Services to manage behaviors that affect a participant’s quality of life. - Nutritional Counseling
Support to meet the participant’s nutritional needs. - Private Duty Nursing for Adults
Specialized nursing services for participants 21 and older. - Specialized Therapies
Non-experimental therapies like acupuncture, massage therapy, and Native American healing.
Mi Via Other Related Goods and Supports
- Emergency Response Services
Electronic devices to help participants request emergency assistance. - Environmental Modifications
Modifications to a participant’s home for health, welfare, safety, or independence. - Related Goods and Services
Equipment, supplies, or services not typically covered by Medicaid or Medicare. - Respite
Temporary family support services to provide caregivers time away from their duties. - Transportation
Services to help participants access community activities, work, and social e