LOOKING FOR ASSISTANCE
The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Mi Via Self-Directed Waiver
What is Mi Via
Launched in 1999, the Mi Via Waiver is a self-directed Home and Community-Based Services (HCBS) program designed to help individuals with Intellectual and Developmental Disabilities (IDD) or Medically Fragile conditions manage their own services and supports. “Mi Via” means “my path” or “my way” and allows participants to make choices about the services and supports they receive within an approved budget and plan.
Program Overview
Mi Via is a person-centered program that provides community-based alternatives to institutional care, offering greater participant choice, control, and flexibility in how services are managed. This waiver supports active community participation and allows individuals to live and receive services in the most integrated settings possible.
Key Features of Mi Via:
- Self-Direction: Participants have control over their services and supports, choosing how their Mi Via budget is spent.
- Person-Centered: Tailored to meet individual functional, medical, and social needs.
- Community Inclusion: Participants are supported in living, working, and participating fully in their communities.
- Financial Stewardship: Emphasizes the efficient use of public dollars and encourages the active participation of individuals and their families.
- Employer of Record (EOR): The EOR directs Mi Via workers and vendors but is not paid for this role.
Frequently Asked Questions & Fact Sheets
Eligibility and How to Apply
To qualify for Mi Via, participants must meet medical and financial eligibility requirements for Medicaid services. Once eligible, participants can choose Mi Via with the help of a consultant to create their Service and Support Plan (SSP).
How to Apply
Visit the Pre-Service Intake Webpages and contact your Pre-Service Intake Specialist for more information. You can also reach the Pre-Service Intake Bureau at:
Phone: 505-350-0034 or 505-470-5825
Fax: 505-533-6077
Resources & Support
- Turquoise Care: Learn more about New Mexico Medicaid Managed Care for medical and behavioral health needs.
- Social Services Resource Directory: Find comprehensive information about national, state, and local social service providers.
- Family Caregiver Alliance: Offers support and resources for family caregivers.
- New Mexico Direct Caregivers Coalition: Supports family and professional direct care workers.
Reporting Abuse, Neglect & Exploitation
If you suspect abuse, neglect, or exploitation, call the Adult Abuse, Neglect & Exploitation Hotline at 866-654-3219 or file a report online.
Contact Information
- Program Manager: Elaine Hill, Mi Via Program Manager
Phone: 505-506-6103 - See full list of staff here