LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Office of Constituent Support

 The Office of Constituent Support (OCS) provides community resource and referral, team facilitation (including mediation and dispute resolution for interdisciplinary teams), and community outreach and education regarding the services and supports provided by the Developmental Disabilities Supports Division.  OCS also provides community resource and referral for community-based resources.


Community Resource and Referral

OCS assists individuals and their families to access information regarding community resources such as self-advocacy/advocacy organizations, where to find assistance with questions regarding social security, disability benefits and community resources in their area. Individuals and their families are provided information about who to contact with specific questions concerning services they are currently receiving or are interested in receiving. For more information, please read  Constituent Support: Guide to Accessing Community Resources for Individuals with Developmental Disabilities 


Team Facilitation and Mediation

OCS supports individuals and their teams, family members/guardians, and community support providers by providing Team Facilitation when there is a disagreement or communication issue among Interdisciplinary Team Members. OCS can also provide mediation for individuals and their teams as appropriate.


Community Outreach

OCS participates in statewide outreach events such as the annual Southwest Conference on Disability in Albuquerque, The Arc Statewide Self-Advocacy Conference, as well as many other events. Information is distributed regarding the Developmental Disabilities Supports Division’s programs.


Constituent Resources

OCS provides resources for individuals, family members/guardians, and community support providers on different topics including but not limited to healthcare decision making, guardianship, and team process.


CONTACT INFORMATION

Office of Constituent Support
Bureau of Systems Improvement
5300 Homestead Road NE, Suite 200
Albuquerque , NM 87110

Kristín Hansen
DDSDSupportServices@hca.nm.gov
505-548-0332