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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Report Abuse, Neglect & Exploitation
Reporting in Home and Community-Based Medicaid Waiver Programs
To make a report to the Incident Management Bureau (IMB) for any suspected abuse, neglect, or exploitation of adults 18 or older enrolled in the Home and Community Based Medicaid Waiver (HCBMW) programs including the Developmental Disabilities Waiver (DDW) Mi-Via Waiver Medically Fragile Waiver, and Supports Waiver please use the form accesible at the button below. Providers must report any suspected abuse, neglect, or exploitation using the following number or electronic online system:
Call the Adult Abuse, Neglect and Exploitation Hotline at 866-654-3219.
OR
File an HCBMW report to IMB online:
Reporting for Facilites
NOTICE: If you are an individual reporting issues with a facility or program, please choose the “Consumer Complaint Form”. If you are a facility needing to self-report, please choose the “Self-Reporting” option.
For the general public submitting a complaint about a facility or program:
OR
Fill out, print, and send in a report manually to:
DHI Complaints Unit, PO Box H, Santa Fe, NM 87504.
OR
You may fax it to 888-576-0012
or Email to: Incident.Management@hca.nm.gov
For facilities needing to self-report an incident:
For more information, or call-in reporting options, please see below:
Reporting in Health Facilities (not community programs):
For Consumers, Family Members, General Public (not for facility self-reporting):
Call the Health Facility Complaints Hotline at 1-800-752-8649
OR complete and submit the
Health Facility Consumer Complaint Form
Send completed form via mail to:
DHI Complaints Unit, PO Box H, Santa Fe, NM 87504.
OR
You may fax it to 888-576-0012
or Email to: Incident.Management@hca.nm.gov
Health Facilities (Self-reporting)
- File a report online via the Health Facility Reporting System
- Follow up
Per the reporting regulations under NMAC 8.370.9, all licensed health care facilities shall conduct a complete investigation and report the actions taken and conclusions reached by the facility within five (5) days of discovery of the incident.
All health facilities must complete and submit a written Health Facility Complaint Investigation Five Day Follow-up Report Form to DHI Complaints Unit within 5 days from the date of the incident or the date of discovering the incident.
The brief narrative must include: a brief summary of the event, the conclusion of the event and what corrective actions were taken.
The 5 day follow up report can be sent:
Via mail to DHI Complaints Unit, PO Box H, Santa Fe, NM 87504.
OR
You may fax it to 888-576-0012