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The Division of Health Improvement (DHI) is responsible for ensuring regulatory compliance across diverse health services, including licensing health care facilities, oversight of home and community based Medicaid waiver program providers, conducting investigations of abuse, neglect and exploitation, running background checks for caregivers, operating a nurse aide program, and overseeing lab certification for safety and health rules.

The Division of Health Improvement (DHI) is the regulatory entity providing compliance oversight for the following areas.

• Health Facility Licensing and Certification licenses health facilities such as: Acute and Continuing care, long-term care, assisted living home care and hospice, free standing birth centers, community mental health centers and other facilities.
• Community-Based Programs for the Developmental Disabilities Waiver, Medically Fragile Waiver and the Mi Via Waiver.
• Conducts investigations of Abuse, Neglect & Exploitation for licensed health facilities and home and community-based Medicaid waiver programs.
• Operates the Caregivers Criminal History Screening Program (CCHSP) which provides criminal background checks on potential caregivers.
• Operates the Employee Abuse Registry (EAR) also known as, the Consolidated Online Employee Abuse Registry (COR) which provides background checks for all caregivers, ensuring they have not been disqualified by a substantiated case of ANE. Individuals placed on the EAR are not eligible for hire as caregivers.
• Operates the Certified Nurse Aide Registry (NAR) and Training program.
• Certifies all clinical laboratories operating in New Mexico meet health and safety requirements.

What are you looking for today? DHI FAQs:

• How do I report Abuse, Neglect & Exploitation? Or file a complaint against a health facility?
• How do I get a caregiver background check?
• What is the Employee Abuse Registry?
• How do I become a CNA in New Mexico?
• How do I find Health Facility Licensing and Certification in New Mexico?
• What is the CLIA Program?
• Where do I find survey reports on health facilities compliance?
• Where can I search for Assisted Living Facilities?
• Where do I find survey reports on DDW and community-based waiver provider agencies?
• Where do I find information on how to request an Informal Dispute Resolution on a health facility citation?
• Find new and pending regulations?

Special Announcement:

Health Care Facilities and Licensing (HFCL) is now accepting e-payments!

The New Mexico Health Care Authority Division of Health Improvement is excited to announce a new, paperless billing solution for the convenience of all healthcare facilities to submit their state licensure fee. Instructions will be provided at the time of licensure. For any questions, please contact facility.license@hca.nm.gov.

Enforcement Activities

DHI enforcement activities include:

• Surveys — Conducting health & safety surveys for both health facilities and community based waiver programs.
• Visit the Health Facility Provider Search page to search the licensed healthcare facility survey reports.
• Visit the Developmental Disabilities Waiver Survey Unit, Medically Fragile Waiver Survey Unit and Mi Via Self-Directed Waiver Survey Unit pages to view completed surveys and past performance of providers.
• Investigations — Conducting investigations of alleged Abuse, Neglect & Exploitation, suspicious or unknown injures, death or environmental hazards in waiver programs and health facilities.
• Compliance — Ensuring caregivers have required Background Checks and screenings, and ensuring compliance with other statutes, rules and regulations.

Health facilities and community based waiver programs found out of compliance may be subject to civil monetary penalties or other sanctions as authorized by Centers for Medicare and Medicaid Services or state law.

Voting Rights for Long Term Care Residents

• Voting Rights for Long Term Care Residents

   

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Organizational Structure

The Division of Health Improvement consists of staff members located in 4 field offices across New Mexico with a central office in Santa Fe. Our staff have a variety of professional and educational backgrounds and experiences. Many are licensed as psychologists, nurses, physicians, life safety code engineers, architects, social workers and other related fields, who hold bachelor’s, master’s, and doctoral degrees. We are organized into the following three areas.

1. Health Facility Licensing and Certification – Consists of District Operations which conducts surveys of Certified Long-term Care health facilities, Program Operations which administers the facility licenses and conducts surveys of acute and continuing care health facilities and the Licensed Oversight bureau which conducts surveys of state licensed only facilities such as, assisted living facilities or boarding homes.
2. Home and Community Based Waiver Programs – Consists of Incident Management and Quality Management.
3. Director’s Office – Consists of DHI Administrative Services, Human Resources and the Office of Policy, Planning & Performance Improvement.

Please see the Human Resources section of our website for a list of Job Opportunities with Division of Health Improvement and obtain our latest organizational chart.

Customer Satisfaction Surveys

Has your health facility recently been surveyed by the Division of Health Improvement? If so, we would like to know how we performed.

• Health Facility Customer Satisfaction Survey
• Community-Based Waiver Provider Customer Satisfaction Survey
• Incident Management Bureau — Please send IMB customer feedback directly to Teri Cotter.

 Regulations

Please visit the Regulations page for a complete listing of the rules and regulations which govern the majority of what we do.

Notice of Public Hearing

 No upcoming public hearings

Recent Hearings:

Please visit the Regulations page for a complete listing of the rules and regulations which govern the majority of what we do, as well as upcoming and recent hearing information.

Community Programs

IMB Reporting Guidelines and Forms:

• Community Programs ANE Reporting Guide for SFY21 (English version)
• Abuso, Negligencia y Explotación Información Guía (En Espanol)
• Community Program ANE Reporting Form
• Immediate Action Safety Plan
• Abuse, Neglect & Exploitation Reporting Poster for Community Programs
• NMAC 8.370.10 — ANE and death reporting, training, and related requirements for community providers

IMB Annual Reports

Community Provider Survey Report of Findings

• Living Care Arrangements, Community Inclusion (Customized Community Supports & Employment Services) Report of Findings
• Case Management Services Report of Findings
• Medically Fragile Waiver Survey Unit Report of Findings
• Mi Via Self-Directed Waiver Survey Unit Report of Findings

Field Tools

Please visit the Field Tools page to explore the various field tools such as Case Management, Living Care and Arrangements, and Community Inclusion.

ANE Training for Community Providers

• Abuse, Neglect & Exploitation Required Training Director’s Release
• Abuse, Neglect & Exploitation Provider Training

Licensed Health Facilities

• Health Facility Consumer Complaint Form — Fax number and mailing address are in the form.
• Health Facility Reporting System
• Incident Management System Guide for all Licensed Health Care Facilities SFY2023
• Health Facility Consumer Complaint Form
• Health Facility Complaint Investigation Five Day Follow-up Report Form
• Abuse, Neglect & Exploitation Reporting Poster for Health Facilities
• Abuse, Neglect & Exploitation Reporting Poster for Health Facilities (Spanish)
• Abuse, Neglect & Exploitation Reporting Poster for Health Facilities (Vietnamese)
• Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers
• NMAC 8.370.9 — Incident Reporting, Intake, Processing & Training Requirements for Facilities

Search Licensed Health Facilities Survey Report of Findings

• Health Facility Provider Search

Search Medicare Nursing Home Compare

Nursing Home Compare provides details on nursing homes across the country. This includes nursing home inspection results, staffing levels, enforcement actions that the federal government have taken against the nursing homes and how well nursing home residents were treated in specific areas of care.

• Nursing Home Compare (Search)
• Nursing Home Compare (Information)

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