LOOKING FOR ASSISTANCE

A grievance is an expression of dissatisfaction or complaint, regardless of whether remedial action is requested. A grievance is related but not limited to the state’s or a provider’s performance of person-centered planning and service plan requirements and the HCBS settings requirements.

If you have a grievance or complaint you want to express to the DDSD, use one of the four options to communicate your grievance to the DDSD.

Option 1: Submit your grievance online at Grievance Submission Form

Option 2: Email your grievance to the DDSD at DDSD.Constituents@hca.nm.gov

Option 3: Call the DDSD at 505-699-6775

Option 4: Mail your grievance to the DDSD at:

Developmental Disabilities Supports Division

Constituent Support

PO Box 2348

Santa Fe, NM 87504-2348

Your rights under the grievance system:

1. All individuals and stakeholders may submit grievances to DDSD. Doing so will never result in retaliation or threats of retaliation. You have the right to provide details, speak on your own behalf, and explain why you believe your grievance should be addressed.
2. If you wish to meet face-to-face to discuss your grievance, email Constituents@hca.nm.gov
3. DDSD will work to resolve grievances within 90 days from the day they are received.
4. The time to resolve a grievance may be extended for up to 14 days if you ask for more time or if the DDSD needs extra information and the delay benefits you. To request an extension to your grievance, email Constituents@hca.nm.gov
5. At any time, you can ask to see your case files and any new or additional information connected to your grievance.

If you need assistance submitting a grievance, need language or translation services to submit a grievance, or if you have questions about the Grievance System, contact Claudia Rice, DDSD Constituent Support Manager, at Claudia.Rice@hca.nm.gov.

If you need technical assistance from the DDSD, submit a Regional Office Request for Assistance (RORA). Visit the following page to submit a RORA: Regional Office Request for Assistance (RORA) Form

OCS provides resources for individuals, family members/guardians, and community support providers on different topics including but not limited to healthcare decision making, guardianship, and alternatives to guardianship.

• Healthcare Decisions

  • New Mexico Medical Orders for Scope of Treatment (MOST) Form
  • NM Uniform Healthcare Decisions Act (UHCDA): Surrogate Decision Maker

• Guardianship

• Ethical Principles (2017)
• Guardianship Overview and Resources
• Links to Advocacy Resources
• National Guardianship Association – Bill of Rights (Revised -11/2022)
• NM Guardianship Association Handbook (June 2022)
• Types of Supported Decision Making