How to Switch Managed Care Organizations (MCOs)

Per State regulation 8.308.7.9 H NMAC, HSD allows a member to change his/her Managed Care Organization (MCO) selection outside of the annual recertification period for cause, such as but not limited to:  poor quality of care, lack of access to covered benefits, or lack of access to providers experienced in dealing with the member’s health care needs.

Requests to change your MCO must be sent in writing to:
New Mexico Human Services Department
Medical Assistance Division
P.O. Box 2348
Santa Fe, NM 87504.

For more information, please call the Medicaid Member Services Call Center at 1-888-997-2583.