Emergency food assistance available for households affected by floods
SANTA FE — Mora County residents who lost food due to flooding have 10 days remaining to request emergency replacement of their Supplemental Nutrition Assistance Program (SNAP) benefits.
The deadline for reporting food losses is Thursday, September 25.
“We are committed to standing with the residents of Mora County as they recover from the recent flooding,” said Niki Kozlowski, Income Support Division Director. “We are helping families replace the food they lost so they can continue to have the nutrition they need during this time.”
The New Mexico Health Care Authority (HCA) is providing this emergency support to help families recover from fire-related damages. Replacement benefits are available for SNAP households in the following ZIP codes:
- 88732, 87722, 87752, 87715, 87712, 87734, 87723, 87713, 87736, 87753, 87735 and 87750.
How to report food loss:
Option 1: Call
- Phone: (800) 283-4465
- Hours: 7 a.m. to 6:30 p.m.
Option 2: Visit in person
- Location: 2536 Ridge Runner, Las Vegas, NM 87701.
- Hours: 8 a.m. to 4:30 p.m., Monday through Friday.
Who Qualifies
To receive replacement benefits, households must:
- Be current SNAP recipients.
- Live in affected ZIP codes (88732, 87722, 87752, 87715, 87712, 87734, 87723, 87713, 87736, 87753, 87735 and 87750).
- Report the food loss verbally or in writing by September 25.
No documentation of specific food items is required — verbal reports are accepted.
Additionally, SNAP customers statewide can replace lost or damaged EBT cards through:
- FIS EBT Edge app (download from the app store).
- Website: www.ebtedge.com
- Phone: 1-800-843-8303.
- Local HCA office.
This measure covers approximately 305 New Mexicans and was made possible through Gov. Michelle Lujan Grisham’s executive order declaring a state of emergency in Mora County due to flooding. These actions are part of the state’s ongoing efforts to assist families recovering from fire and flood-related damage. The HCA is committed to ensuring those affected have access to available resources during this challenging time.
The HCA urges eligible households not to delay—replacement benefits can be processed quickly, but only if reported before the September 25 deadline.
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We talk, interpret and smile in all languages. We provide written information to our customers in both English and Spanish and interpretation services are available in 58 languages through our provider, CTS Language Link. For our hearing, and speech impaired customers, we utilize Relay New Mexico, a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled.