State partners with Medicaid MCOs to secure data and ensure timely payments during Change Healthcare cybersecurity breach

SANTA FE — The New Mexico Human Services Department (HSD) is collaborating with Medicaid managed care organizations (MCOs) to protect provider and customer data due to the service outage at Change Healthcare, a key provider of health care management and payment solutions that recently experienced a cybersecurity issue.  

“Together with our MCO partners we are navigating through the complexities of the Change Healthcare cybersecurity disruption to uphold the integrity of our health system and the well-being of our Medicaid customers,” said Dana Flannery, Medicaid Director. 

Each of the state’s current Medicaid MCOs BlueCross BlueShield of New Mexico, Presbyterian Health Plan, and Western Sky Community Care has taken actions to protect provider data and ensure timely claims payments. These actions include, allowing alternative methods to submit claims and helping transition to another source for claim submission. Additionally, they have established specialized, trained provider customer service units to address provider support needs and are actively monitoring claims volume. 

Medicaid providers encountering any issues related to this situation are encouraged to directly contact their MCO. As a preemptive measure, HSD has suspended activity between Change Healthcare and any internal Medicaid systems.  

For the latest Change Healthcare updates please visit the Change Healthcare Status update site. Additionally, contact information for each of the MCOs can be found on their respective websites: 

HSD is committed to collaborating with MCOs and Medicaid customers to ensure timely information and support throughout this challenging period. 


We talk, interpret and smile in all languages. We provide written information to our customers in both English and Spanish and interpretation services are available in 58 languages through our provider, CTS Language Link. For our hearing, and speech impaired customers, we utilize Relay New Mexico, a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled. 

The Human Services Department provides services and benefits to 973,553 New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and several Behavioral Health Services.