Low-Income Household Water Assistance Program

Low-Income Household Water Assistance Program

New Mexicans in need encouraged to apply

SANTA FE – A new water benefit, the Low-Income Household Water Assistance Program (LIHWAP), is available to help households with water and wastewater costs, announced the New Mexico Human Services Department.

LIHWAP is a temporary, federally-funded water assistance program for low-income households to help offset the costs of water and wastewater bills. Payments will be made to vendors on behalf of households. 

Eligible households may receive a benefit of up to $1,500 each, to pay for reconnection of services and for arrearages. This includes all past due amounts, reconnection fees if applicable, and associated late fees. 

Customers who are current with their water and wastewater bill and meet the eligibility requirements may also apply for the benefit. New Mexico will prioritize eligibility for households without water or wastewater services due to a disconnection, and those in imminent danger of disconnection.

Low-Income Households  will need the following to apply:

  •       Most recent copy of your water and wastewater bill, within the last 30 days.
  •       A recent payroll stub or other proof that shows your current gross income.
  •       Documentation showing income from Social Security, unemployment insurance, pension funds,   disability, etc.
  •       Final Water Termination Notice (if you have received a shut-off notice from your water company).
  •       Proof of present address (e.g., rent receipt, lease or deed, property tax bill).
  •       Proof of total members living in your household (e.g., birth certificates, school records, etc.)
  •       Social Security cards (or numbers) for all persons living in your household.
  •       Proof of U.S. citizenship or permanent residence.

Households may apply online for LIHWAP at www.yes.state.nm.us or by phone at 1-800-283-4465. 

For more information about the program visit: https://www.hca.nm.gov/lookingforassistance/low_income_home_energy_assistance_program/

We talk, interpret and smile in all languagesWe provide written information to our customers in both English and Spanish and interpretation services are available in 58 languages through our provider, CTS Language Link. For our hearing, and speech impaired customers, we utilize Relay New Mexico, a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled.

The Human Services Department provides services and benefits to 1,057,175 New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and several Behavioral Health Services.