New location of the Portales-Roosevelt County Income Support Division office beginning June 7, 2021

New location of the Portales-Roosevelt County Income Support Division office beginning June 7, 2021


SANTA FE – Today, the New Mexico Human Services Department announced beginning June 7, 2021 the Portales-Roosevelt County Income Support Division office will be in a new location.

 The Income Support Division (ISD) Portales office will be co-locating with the Children Youth and Families Department (CYFD). The agencies will share a common space located at 1500 S Ave. D., Portales, NM 88130. 

 The Income Support Division and Children Youth and Families Department provide much needed services for many New Mexico individuals, families, and children across the state. The co-location of the Income Support Division and Children Youth and Families Department will benefit the community of Portales and Roosevelt County by providing a one stop-shop for customers. The co-location of these agencies aligns with the HSD’s mission of working with our partners to deliver services to our communities.

 The Income Support Division has automated eligibility processes which allow many customers who apply online to receive quick and efficient eligibility determinations without stepping into an office. ISD customers who do not have cellphone or internet access can also use curbside services, which were implemented for the safety of our customers and our employees during the public health emergency. The Portales ISD staff will be available during their curbside hours from 10 a.m. – noon Monday, Wednesday and Friday. If you visit the office during these times, please stay in your car and we will serve you.

 The Income Support Division provides New Mexicans with many options for applying, renewing, or reporting changes. All New Mexicans in need of food assistance, cash assistance or health insurance can apply for benefits online at To check the status of your case on the YESNM website, click “Check My Benefits” or call 1-855-309-3766. To speak to a customer service representative, you can call the Customer Service Center at 1-800-283-4465. The Customer Service Center can provide a wide range of services as would in office services. In addition, ISD customers can mail documents to: 

Income Support Division, P.O. BOX 830, Bernalillo, NM 87004.  

 The Human Services Department provides services and benefits to 1,107,169 New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program and several Behavioral Health Services.